PRIVACY POLICY

Ratbite OÜ privacy policy
Last updated: [23.06.2026]

1. General provisions

Ratbite OÜ (“Ratbite”, “we”) respects the privacy of its customers and website visitors and processes personal data in accordance with the European Union General Data Protection Regulation (GDPR) and the legislation of the Republic of Estonia.

This privacy policy explains what data we collect, how we use it, and what your rights are regarding the processing of your personal data.

Data processor:
Ratbite OÜ
Registry code: [registry code]
Address: [address]
Email: [email]
Phone: [phone]

2. What data do we collect?

Ratbite may collect the following personal data:

When placing an order:

  • First and last name
  • Email address
  • Phone number
  • Delivery address
  • Billing address

When using the website:

  • IP address
  • Browser type and version
  • Device data
  • Data collected through cookies

When using customer support:

  • Query content
  • Communication history
  • Contact information

3. Purposes of processing personal data

Ratbite processes personal data for the following purposes:

  • Receiving and fulfilling orders
  • Payment processing
  • Delivery of goods
  • Providing customer service
  • Fulfillment of accounting and tax obligations
  • Fraud prevention and security
  • Improving website performance and user experience
  • Sending marketing information and newsletters with the user's consent

4. Legal basis for processing personal data

Ratbite processes personal data on the following grounds:

  • Contract execution (order fulfillment)
  • Fulfillment of obligations arising from the law
  • Ratbite's legitimate interest
  • User consent

5. Payment processing

Ratbite uses to mediate payments Montonio Finance OÜ services.

When making a payment, the data necessary for the payment will be transmitted to Montonio Finance OÜ and the relevant payment service providers. The transmitted data may include:

  • Name
  • Email address
  • Order number
  • Order amount
  • Payment-related technical data

Montonio processes personal data in accordance with its privacy policy and applicable data protection requirements.

6. Transfer of personal data to third parties

Ratbite may transfer personal data to the following partners:

  • Montonio Finance OÜ (payment processing)
  • Transport companies (e.g. Omniva, DPD, Smartpost, etc.)
  • Web hosting and IT service providers
  • Accounting service providers
  • State authorities in cases arising from the law

Data is transferred only to the extent necessary to provide the service or fulfill legal obligations.

7. Retention of personal data

Ratbite retains personal data only for as long as necessary to fulfill the purposes of the processing or to comply with legal obligations.

  • Order and accounting data is stored for up to 7 years.
  • Customer service correspondence may be retained for up to 3 years.
  • Marketing consents are retained until the consent is withdrawn.

8. Cookies

The Ratbite website uses cookies to:

  • Ensure the correct functioning of the website
  • Save user preferences
  • Measure website usage and statistics
  • Improve user experience

The user can restrict or disable the use of cookies in their web browser settings.

9. User rights

The user has the right to:

  • Receive information about the personal data collected about you
  • Request data correction
  • Request deletion of data to the extent permitted by law
  • Restrict data processing
  • Object to data processing
  • Withdraw previously given consent
  • Request data portability

For all inquiries, please contact us at: [email]

10. Data security

Ratbite implements appropriate technical and organizational security measures to protect personal data from unauthorized access, disclosure, alteration or destruction.

11. Filing complaints

If the user finds that his/her personal data has been processed unlawfully, he/she has the right to contact the Data Protection Inspectorate:

Data Protection Inspectorate
Tatari 39, 10134 Tallinn
Email: info@aki.ee
Website: www.aki.ee

12. Changes to the Privacy Policy

Ratbite OÜ reserves the right to change this privacy policy. The updated version will be published on the Ratbite website and will enter into force from the moment of publication.

This privacy policy applies to all visitors and customers of the Ratbite website.